1. The Financial Services Authority (FSA)

The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

2. Whose mortgages do we offer?

We offer mortgages from the whole market.

We only offer mortgages from a limited number of lenders

We only offer our own mortgages

3. Which service will we provide you with?

We will advise and make a recommendation for you after we have assessed your needs

You will not receive advice or recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.   

4. What will you have to pay us for our services?

No Fee. We will be paid a commission from the Lender.

A Fee of £ payable at the outset. We will also be paid a fee from the Lender.

A Fee of £750.00 payable at the outset. We will refund to you any fee paid to us from the Lender.

You will receive a Key Facts Illustration (KFI) when considering a particular mortgage which will tell you about any fees relating to it.

5. Refund of fees

If we charge a fee, and your mortgage does not go ahead, you will receive:

A full refund if the Lender rejects your application.

A refund of 50% of any fees paid by you if the purchase falls through.

No refund if you decide not to take out a mortgage.

5. Who regulates us?

4 Market Place Mortgages Limited, 4 Market Place , Fairford. Gloucestershire. GL7 4AB is authorised and regulated by the Financial Services Authority. Our FSA Register number is 301613.

Our permitted business is arranging and advising on mortgages.

You can check this on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234

6. What to do if you have a complaint.

If you wish to register a complaint, please contact us:

…in writing Write to Market Place Mortgages Limited, 4 Market Place , Fairford, Gloucestershire. GL7 4AB

… by phone Telephone 0845 345 1959

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service

7. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Mortgage advising and arranging is covered for 100% of the first £30,000 and 90% of the next £20,000 so the maximum compensation is £48,000

Further information about compensation scheme arrangements is available from the FSCS.

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